As some of you have known, I had cancelled my Rogers contract a month ago to get my iPhone. At the time it was the only way for a new and current client of Rogers to get an iPhone, before waiting for their “upgrade window” to come (usually 12 months). A week after my cancellation and move over to Fido (to keep my current number), Rogers changed their policy to allow current clients with a good standing record after 3 months to upgrade their phone.
I wasn’t too pleased with them, yet again, and filed a complain with the Better Business Bureau. I had thought nothing would come of this.
On Friday I received a call from Rogers regarding my complain. Rogers, being them, played dumb and asked me why I should get my money back when I “signed a contract”. I quickly let “Rosie” know that the reason I was wanting my money back was because they changed the rules a week after I cancelled. Rosie of course was saying that I had already a subsidized phone and thus was responsible for the $400 cancellation fee. I told her Rogers themselves said the only way for me to get the iPhone was to cancel my contract. She asked me for proof of this. I wasn’t sure I had the email still from Rogers that told me to do just that, so she offered to return $200 back to me to satisfy the complaint.
I have found the email which stated:
In your recent email, you have informed us that you are disappointed
that you cannot upgrade your current cell phone to the new iPhone.
We do apologize for any inconvenience this may have caused you.
You would be able to upgrade to the iPhone after 12 months of your
current contract as we allow an upgrade once a year if needed.
The iPhone 3G pricing is competitive and as you’ve read, it’s a heavily
The maximum early cancellation fee is $400, the 8GB model is $199,
that’s $600. To compare, that’s the original price of iPhone 2G and this
one is twice as fast.
$600 is also well within the range of a variety of our unsubsidized
smartphones today (BB Curve $549.99; Nokia N95 is $689.99).
I think I’ll have my full $400 back please and thank you! I’ll be calling Rosie on Monday and send her the lovely email.
Well it looks like now they don’t want to return any money to me and have said they will close off their files on this matter? WTF?!!!! When speaking with Rosey, she claimed now that the fee stays. I wanted to speak to her supervisor, but of course she wasn’t there so I left a message and have yet to hear back from her after 1 day.
I’m still going to fight this. Who’s with me?!