I love my Logitech Harmony 880 universal remote control. It has made my life a lot easier by combining my 5 remotes into just one easy to use remote control that actually works.
I few weeks ago, when the remote dropped, one of my buttons came off and I couldn’t get it back on. It wasn’t a major button, so for the most part it didn’t hurt my viewing pleasure, but it was just bugging me. I wasn’t really wanting to go purchase a new one as this one set me back about $300 (Yeah it wasn’t cheap). We had friends over one night and I was talking about the remote and my problems, when one of the suggested I contact them and see if they would do something.
After a day of thinking about it, I thought what the hell, the worst they could say is no.
I composed an nice email which pretty much just asked for a replacement button. I was surprised when I heard back from Logitech saying that they will send me a brand new remote to replace my current one. WOW! I was blown away by this. I hadn’t expected this great treatment from them.
Logitech, you guys ROCK!!! If you ever want me to review any of your items, just let me know 
nice remote! I’ve used those Harmon universal remotes as well as those Philips Pronto Pros in the past.
Cool to know Logitech backs up their product!
This is great customer service!
sounds like Rogers would do well to pay attention to Logitech’s customer service manual.